General Information

Key Definitions

This section clarifies terms used in the policy and provides short examples of how each concept applies to property search services. We use simple case scenarios to illustrate processing activities.

Personal data means any information that identifies an individual. Example scenario: When a relocating client provides a passport name and school preference, those details are treated as personal data used to compile a shortlist.

Processing refers to any action performed on personal data, such as collection, storage, analysis and sharing. Example: compiling comparable-case rental result from public records and client-provided preferences to generate a shortlist.

User refers to an individual using Vularin services, including prospective renters, buyers and their authorized representatives. Case: a buyer-authorized agent submits viewing instructions on behalf of the buyer.

Service covers Vularin's property search, shortlist creation, viewing coordination and referral introductions. Practical case: an supporter engages the service to receive monthly curated listings and negotiation scenario templates.

Cookies are small data files stored on devices to improve site functionality. Example: a cookie retains a client's language choice and recent search filters for the next session.

Data We Collect

We collect data directly from users, automatically via technology, and sometimes from third-party partners. Each collection source is tied to a service scenario, such as arranging viewings or preparing comparative analyses.

Purposes of Processing

We process personal data to deliver property search services tailored around real-world scenarios. Each purpose is linked to an example case showing how the data enables practical outcomes.

• To provide and personalize property shortlists and market comparisons based on client criteria; example: creating school-proximity shortlists for relocating families.
• To arrange and manage property viewings and post-visit feedback; example: coordinating multiple viewings over a weekend for busy professionals.
• To verify identities and eligibility for certain listings when required by landlords or legal requirements.
• To process payments for paid services and handle billing queries using secure payment processors.
• To communicate updates, scheduling changes and curated recommendations relevant to ongoing searches.
• To analyze service performance and user interactions to improve scenario templates and case workflows.
• To comply with legal obligations and respond to lawful requests from regulators or enforcement authorities.
• To protect our services and users from fraud and abuse through security monitoring and risk assessments.

Legal Bases for Processing

We rely on lawful bases appropriate to the processing activity. Below are typical bases with short case references indicating when each applies.

• Performance of a contract: processing necessary to provide the requested property search services and fulfill agreed engagements.
• Legitimate interests: improving service features, preventing fraud and conducting case analyses where such use is balanced against user privacy.
• Consent: where explicit consent is obtained for marketing communications or optional profiling beyond service delivery.
• Legal obligations: where we must process data to comply with regulatory or statutory requirements in specific cases.

Cookies and Similar Technologies

Cookies help Vularin remember preferences and analyze how site features support common case scenarios like repeat searches or booking multiple viewings.

We use essential cookies for session management, performance cookies for analytics, and optional cookies for personalization and marketing when consent is given.

Categories include: essential (site function), performance (usage analytics), preference (language and filters), and marketing (tracking with consent).

You can manage cookie preferences through your browser settings and via the site cookie banner. Disabling non-essential cookies may limit some personalized features like saved shortlists.

View detailed cookie options

Data Sharing

We share data only as needed to deliver services and in line with client scenarios. Typical recipients are listed below with case-based explanations.

• Property agents and consultant, when arranging viewings or verifying listing details in a matching scenario.
• Service providers such as identity verification and payment processors for onboarding and billing.
• Legal or regulatory bodies when required to comply with the law or to respond to official requests.
• Partners introduced as part of concierge referrals, for example legal counsel or relocation services in client-approved introductions.
• Analytics providers to improve scenario templates and the effectiveness of tailored shortlists.
• In the event of a business reorganization or sale, information necessary to enable continued service delivery under appropriate safeguards.

International Transfers

Personal data may be transferred to service providers located outside Singapore to support case workflows, such as international relocation coordination. Transfers are managed under contractual safeguards and only when necessary for service delivery.

We use contractual clauses, data processing agreements and, where available, recognised adequacy mechanisms to protect personal data when it is transferred internationally.

Data Retention

Retention periods vary by data type and the scenario involved. We keep information only as long as necessary to fulfill the specific purpose or to meet legal obligations.

Account and profile information is retained for the duration of the client relationship and for a reasonable period thereafter to allow for re-engagement or to meet compliance needs.

Communications and messages related to a specific property search case are retained while the case is active and for a limited period afterwards to resolve disputes or fulfil warranty-like obligations from third parties.

System logs and diagnostic records are retained for a shorter period for security and troubleshooting purposes, with local backups maintained under control.

When retention periods end or upon valid deletion requests, we remove or anonymize personal data unless a legal obligation requires longer storage.

Security Measures

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, accidental loss, alteration and disclosure. Security is applied proportionally to the sensitivity of information and the risks identified in common case scenarios.

• Access controls and role-based permissions for staff handling client cases and viewings.
• Encrypted data transmission (TLS) and encrypted storage for sensitive documents where required for specific engagements.
• Regular audits, staff training and incident response procedures tailored to secure client interactions during property viewings and document platform.

Your Rights

You have rights to access, correct, restrict and request deletion of your personal data. Below are common rights and practical guidance on how they work in property search scenarios.

• Right to access: request a copy of personal data we hold, for example the shortlist and associated notes created for your search case.
• Right to rectification and deletion: ask us to correct inaccurate data or to remove non-essential data, subject to legal and contractual requirements.
• Right to data portability: request a structured, commonly used electronic copy of personal data we process about you, for example a compact file of your saved property preferences and search history to move to another service.
• Right to correction: submit a request to update incomplete or inaccurate personal data such as contact details, preferred search areas or budget constraints. We record the request and provide examples of required documentation when applicable.
• Right to restriction of processing: ask us to limit how we use your data in specific scenarios, for example while we verify a disputed address or during an active data portability transfer. We will explain the practical effects and next steps.
• Right to object to processing: object to marketing or profiling activities where processing is based on legitimate interests. We will review the objection and, unless other lawful grounds apply, stop the contested processing and confirm the outcome.
• Right to erasure: request deletion of personal data where retention is no longer necessary for the purposes collected or where consent has been withdrawn. We will provide a case-based explanation of what can and cannot be removed due to legal or transaction-related obligations.
• Right to withdraw consent: withdraw previously given consent for specific activities, such as receiving promotional messages. Withdrawal affects future processing; it does not retroactively change processing carried out while consent was in force.

How to exercise your privacy rights

To submit a request related to your privacy rights, contact our Data Protection Officer at [email protected] or send a written request to Vularin, 900 South Woodlands Drive, Singapore, 730900. Include your name, Business ID if applicable, the specific right you wish to exercise, and examples or documents to help us verify your identity. Case-based scenarios: if you seek correction of a saved search, include the inaccurate fields and the correct values; if you seek portability, specify the format you prefer.

[email protected]

We aim to acknowledge requests within 5 business days and provide a substantive response within 30 calendar days. Complex requests that require verification or coordination with third parties may take up to 60 calendar days; we will notify you if an extended timeframe applies and explain the reasons.

Data Protection and GDPR Reference

Although Vularin is based in Singapore, we recognize that some users may be located in the European Economic Area. When GDPR applies, we follow its principles and provide rights consistent with the regulation. The practical approach is case-driven: we assess requests based on the user's location, the specific processing operations and the legal basis for processing.

• Lawfulness, fairness and transparency: we document the legal basis for each processing activity and describe typical scenarios such as property matching and consultant introductions.
• Purpose limitation: data collected for apartment search is used to improve matching, share relevant listings and coordinate viewings unless you instruct otherwise.
• Data minimization: we limit collected fields to those essential for service delivery, such as contact information, budget and location preferences.
• Accuracy: we provide mechanisms to update saved profiles and examples of acceptable verification documents for address or identity corrections.
• Storage limitation: data retention follows a case-based retention schedule tied to active client relationships, completed searches and legal obligations.
• Accountability and documentation: Vularin maintains records of processing activities relevant to premium property selection and client onboarding to demonstrate compliance with applicable laws.

If you believe your data protection rights under EU law have been infringed, you may contact the supervisory authority in your EU member state. For privacy matters originating in Singapore, the Personal Data Protection Commission (PDPC) is the relevant authority for guidance and concerns.

Marketing and communications

We use contact details you provide to send targeted listings, curated market reports and event invitations relevant to your stated preferences. Practical cases: if you opt into market trend updates, you will receive quarterly reports tailored to your selected neighborhoods; if you subscribe to ‘premium matches’, you will receive near-real-time alerts for new luxury listings.

To stop marketing messages, use the unsubscribe link in any promotional email or send a request to [email protected]. Unsubscribe requests are processed promptly; transactional messages related to active bookings or contracted services will still be delivered as needed.

Children and minors

Our services are designed for adults seeking premium residential properties. We do not intentionally collect personal data from individuals under 18. If you believe we have data about a minor, provide identification and parental contact details so we can promptly assess the case and take appropriate action.

Third-party links and services

Vularin may link to external websites, content providers and marketing partners. These third parties operate under their own privacy terms. Practical example: an external mortgage calculator may require direct input of business information; review the third party’s privacy policy before use. We are not responsible for their practices.